Privacy Policy

Effective Date: December 2024

Introduction

Welcome to Issy Luck Yoga ("I", “we,” “us,” “our”). As a yoga teacher and retreat leader, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, including yoga classes, workshops, and retreats - in person and online. By engaging with us, you agree to the terms set forth in this policy.

Information We Collect

We collect personal information that you provide to us in order to deliver our services and enhance your experience. The types of personal information we may collect include:

Personal Information
- Name
- Email address
- Phone number
Client Inquiries and Questions
- Information you submit to us through our contact forms, email, or in conversations related to your participation in our yoga classes, retreats and/or workshops, such as health-related questions or specific preferences.
Payment Information
- When you register for yoga classes, retreats and/or workshops, we may collect payment details, such as credit card information.

How We Use Your Information

We use the personal information we collect for the following purposes:

Communication
- To respond to inquiries, send information about our services, and provide updates regarding classes, workshops, or retreats you may be interested in.
Service Delivery
- To confirm bookings, reservations, and registrations for classes, workshops, and retreats.
- To personalise your yoga experience and ensure we meet your needs, including addressing health-related preferences or requests.
Marketing and Updates
- With your consent, we may send newsletters, promotions, and updates about upcoming events. You may opt-out of these communications at any time by clicking the unsubscribe link in any email we send.
Legal and Administrative Purposes
- To comply with any legal obligations, including processing payments, maintaining records, or resolving disputes.

How We Protect Your Information

We take the privacy and security of your personal information seriously. We implement industry-standard security measures to safeguard your data, including:

Data Encryption: Personal and payment information is encrypted during transmission and storage.
Access Control: Only authorised personnel have access to your data.
Third-Party Payment Processors: Payment information is processed securely through trusted third-party platforms (such as PayPal, Stripe, etc.), and we do not store your credit card details directly.

While we take reasonable precautions to protect your data, please be aware that no system can be entirely secure. We cannot guarantee the absolute security of your personal information.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

With Third-Party Service Providers
- To facilitate bookings, process payments, or provide other services related to our offerings (e.g., email marketing platforms, booking systems, payment processors). These third parties are obligated to protect your data and use it only for the purposes of providing services to us.
As Required by Law
- We may disclose your personal information if required to do so by law or in response to a valid legal request (e.g., a subpoena, court order).

Your Rights and Choices

You have certain rights regarding the personal information we hold about you, including:

Access: You can request access to the personal information we have collected about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain limitations (e.g., if we are required to keep it for legal or administrative reasons).
Opt-out of Marketing: You can opt-out of receiving marketing emails by following the unsubscribe instructions in any email we send or by contacting us directly.

If you would like to exercise any of these rights, please contact us at issyluckyoga@gmail.com.

Cookies and Tracking Technologies

We may use cookies or similar technologies to improve your experience on our website and to analyse how visitors use our services. Cookies are small data files stored on your device that help us remember your preferences and activities.

You can manage your cookie preferences through your browser settings. If you disable cookies, some features of our website may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Isabella Luck
issyluckyoga@gmail.com
www.issyluckyoga@gmail.com